Awesome buttons® Return Policy
Kindly be a responsible consumer. Used toys rarely sell—help cut landfill waste by gifting it to someone who may enjoy it before you return.
We want you to love your Awesome buttons. If something isn’t right, here’s exactly how returns work.
Quick Summary of Our Return Policy
– Most standard items can be returned for a **same-item replacement** or **refund** within **15 days of the invoice/purchase date**.
– An approved **Return Merchandise Authorization (RMA)** is required. “Returned” means we have actually received the item — not just that you requested an RMA.
– Refunds may be subject to a **20% restocking fee**.
– Items must arrive in original packaging with all accessories (including batteries if included) and without physical damage.
– Special orders and final-sale items are **not eligible** for returns, exchanges, or refunds.
– We do not cover return shipping costs.
[Contact us to start a return request]
What Is Covered Under the Awesome buttons Return Policy?
This policy applies only to products you purchased **directly from Awesome buttons®** (this website or the specific platform where you bought them).
You may return eligible items for:
– A direct (same) replacement, or
– A refund (a 20% restocking fee may be applied).
The item must be received by us within 15 days of the invoice date. All items are inspected before we originally ship them, and returns are also inspected upon arrival.
How to Return Your Awesome buttons (Step-by-Step)
1. **Request an RMA**
Submit a return request on the platform where you purchased the item. We’ll review it and email you an RMA number if approved.
2. **Pack the item carefully**
Include the original white/retail box, all accessories, and any batteries that came with the product. Write the RMA number clearly on the outside of the package.
3. **Ship it back**
You are responsible for return shipping costs. Use a trackable method. We are not responsible for items lost in transit.
4. **We receive and inspect**
Once the package arrives, we inspect it. Eligible returns are processed for replacement or refund (minus any restocking fee).
**Important**: Simply requesting an RMA does not start the return clock or guarantee acceptance. The product must be received by us within the 15-day window.
Items That Cannot Be Returned
Products that are not eligible will be sent back to you at your cost if we receive them. This includes:
– Any product not purchased directly from Awesome buttons
– Items with missing, altered, or damaged parts
– Items returned without original packaging and/or accessories (including the white or retail box, batteries, or other included items)
– Any product that shows physical damage
International Orders
We pack carefully and ship via USPS or UPS International when available. However:
– Buyers are responsible for all customs duties, import taxes, and fees.
– We are not responsible for shipping delays and do not guarantee international deliveries.
– Batteries may or may not be included with international orders (some countries delay or reject packages containing batteries). We do not offer a discount if batteries are omitted.
Special Orders and Final Sales
These items are sold as-is with no exceptions:
– No refunds
– No exchanges
– No replacements
– No returns
Frequently Asked Questions
**How long do I have to return an item?**
15 days from the invoice/purchase date. The item must be received by us within that window.
**Do I need an RMA?**
Yes. All returns require an approved RMA number included with the package.
**Is there a restocking fee?**
A 20% restocking fee may be applied to refunds.
**Who pays for return shipping?**
You do. We do not cover return shipping costs.
**What if I bought from another platform?**
This policy only covers purchases made directly from Awesomebuttons.com.
**Can I return a special or final-sale item?**
No.
Still Have a Question?
We’re happy to help. [Message us here] and include your order details so we can assist quickly.
Thanks for reading our Return Policy — we appreciate your business!
