We are here for you! customer service can be reached m-f 11a-6p EST., message, email, or call. Please include your order number to improve processing efficiency.
- Return for direct (same) replacement, see platform policy for specifics
- Return for refund, a restocking fee may be applied: (20%)
All buttons covered by this policy “This item may be returned for a same replacement or refund within days specific to the platform where purchased” must be returned within the specified days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Awesome buttons, and not the mere issuance of an RMA. (Return Merchandise Authorization). A RMA number must be included with your return, one will be generated and sent to you when a return request has been approved.
These are Awesome buttons® (“MSE” “we” or “our”) Return Policies applicable only to products purchased by you directly from Awesome buttons.
- All returns require a Return Merchandise Authorization (RMA)
- An RMA can be obtained on the platform of purchase
- Any return for a refund may be subject to a 20% restocking fee
- All items are inspected prior to shipping
- We do not pay return shipping costs (platform dependent)
Products not eligible for return will be sent back at your expense:
- Any product not purchased from Awesome buttons
- Including but not limited to products with missing, altered, or otherwise damaged parts
- Items returned without original packaging and or accessories, including the white or retail box, and any other items that may have been included, such as batteries
- Any product that exhibits physical damage
We do our best and pack properly, and ship via USPS or UPS international if they serve your area.
- Buyers are responsible for any fees, including Customs and Import Taxes that may apply
- We are not responsible for delays, and do not guaranty international shipments
Note, we no longer include batteries with international orders, and do not provide a discount because of the omission. Why? Customs delays, and often denies packages that contain batteries.
Special Orders and Final Sales
- No Refunds
- No Exchanges
- No Replacements
- No Returns
Thanks for reading!