Return Policy

We are here for you, a customer service team member can be reached 9a-5p EST m-f. You can either email, or call. Please be sure to include your order number to improve the processing efficiency. Thank you!

Standard Policy

  • Return for direct (same) replacement, see platform policy for specifics
  • Return for refund, a restocking fee may be applied: (20%)

All buttons covered by this policy “This item may be returned for a same replacement or refund within days specific to the platform where purchased” must be returned within the specified days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Awesome buttons, and not the mere issuance of an RMA. (Return Merchandise Authorization). A RMA number must be included with your return, one will be generated and sent to you when a return request has been approved.

General Policy

These are AWESOME! buttons® (“MSE” “we” or “our”) Return Policies applicable only to products purchased by you directly from Awesome buttons®

  • All product returns require a Return Merchandise Authorization (RMA)
  • You may obtain an RMA by submitting return request on the platform of purchase
  • Any return for a refund may be subject to a 20% restocking fee
  • All items are inspected prior to shipping
  • We do not pay shipping costs for product returns

Products that are not eligible for return will be sent back to you at your cost and expense if received by us:

  • Any product not purchased from Awesome buttons®
  • Including but not limited to products with missing, altered, or otherwise damaged parts
  • Items returned without all original packaging and or accessories, including the white or retail box, and all other items that may have been originally included, such as batteries 
  • Any product that exhibits physical damage

Special Orders and Final Sales

  • No Refunds
  • No Exchanges
  • No Replacements
  • No Returns

International orders: Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Nor do we guaranty international shipments. We do our best and pack properly, and use USPS international if they serve your area.

*Please note, we no longer include batteries with international shipments, and do not provide a discount because of the omission. The reason, customs often delays shipments and can deny incoming packages to some countries that contain batteries. So, we no longer include batteries when we ship internationally.

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